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Steven's avatar

The requirement that all subordinates must publicly support the plan once the decision is made is an entirely logical one since they will be responsible for motivating their own subordinates in actually executing the plan and it would put their subordinates in a lose-lose position if it is known that the Boss and Boss's Boss disagreed. Which is not to say that accurate agreement/disagreement records can't be noted and tracked for outcomes within that higher echelon as an input to performance evaluations, bonuses, and promotions.

I suspect that you're up against an even bigger challenge than is apparent. For example, our elections are secret ballot and clearly the outcomes matter to everyone, so they logically SHOULD be strictly outcome games, yet even a cursory examination of voter behavior (and politician behavior) suggests that both prioritize being "wrong strong" (being seen as part of the majority, even if that majority made a mistake) rather than willing to stake out unpopular positions on the conviction that they'll have the better outcomes, thus making them more resemble consensus games.

The penalty for being responsible for poor outcomes seems less than the penalty for being "not a team player", perhaps because the majority is better able to diffuse responsibility and mutually defend each other from accountability. Even when preference cascades finally result in the majority flipping to the better policy, those who were the early dissidents against the worse policy are rarely rewarded for having been right ahead of the crowd, they're more often still damaged by the retaliation they suffered before the cascade and, at best, they are belatedly restored to good standing, having gained nothing compared to those who supported the worse policy and waited until the shift was clear to flip later.

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Jordan Braunstein's avatar

The diffusion of responsibility, alignment with power, and being in the majority all incentivize people to "go with the flow" rather than optimize for good outcomes. If the decision turns out well, being on the bandwagon accrues an individual and collective benefit. If it's wrong, everyone shares the blame, making it inert. No single individual pays a reputational cost (unless they become a scapegoat).

Even if you had a crystal ball, without sufficient support for your perspective, sometimes there's no incentive to act or speak up. In most organizational settings, there's no way for a person to internalize a reward for being contrarian or unpopular but correct. In fact, being unpopular and correct is a dangerous combination that can leave you much more vulnerable to punishment if your presence threatens those who are popular but incorrect.

It's rare to find the willingness and the resources to run parallel experiments upon discovering significant disagreements about goals and strategies, but it can still be beneficial to surface those disagreements to inform a decision. The problem is, why should anyone register disagreement if they know there's no individual upside, only reputational risk?

An anonymous survey or suggestion box could address pluralistic ignorance, but you'd still need an additional step to transform compelling survey data into actual coordination.

As it happens, I'm building a tool that can surface meaningful preference signals, identify critical masses of support for different ideas and proposals, and enable pluralistic knowledge dissemination inside an organization to facilitate more rational decisions and counter the effects of political or bureaucratic dysfunction. It's called spartacus.app. I'd love to get impressions.

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