Many firms fail to pass bad news up the management chain, and suffer as a result, even though simple fixes have long been known: Wall Street Journal placed the blame for the “rot at GE” on former CEO Jeffrey Immelt’s “success theater,” pointing to what analysts and insiders said was a history of selectively positive projections, a culture of overconfidence and a disinterest in hearing or delivering bad news. …The article puts GE well out of its usual role as management exemplar. And it shines a light on a problem endemic to corporate America, leadership experts say. People naturally avoid conflict and fear delivering bad news. But in professional workplaces where a can-do attitude is valued above all else, and fears about job security remain common, getting unvarnished feedback and speaking candidly can be especially hard. …
Bad-News Boxes
Bad-News Boxes
Many firms fail to pass bad news up the management chain, and suffer as a result, even though simple fixes have long been known: Wall Street Journal placed the blame for the “rot at GE” on former CEO Jeffrey Immelt’s “success theater,” pointing to what analysts and insiders said was a history of selectively positive projections, a culture of overconfidence and a disinterest in hearing or delivering bad news. …The article puts GE well out of its usual role as management exemplar. And it shines a light on a problem endemic to corporate America, leadership experts say. People naturally avoid conflict and fear delivering bad news. But in professional workplaces where a can-do attitude is valued above all else, and fears about job security remain common, getting unvarnished feedback and speaking candidly can be especially hard. …
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